Refund & Returns Policy - Golden Goose Midstar Sneakers

30-Day Return Guarantee

We offer a hassle-free 30-day return policy on all Golden Goose Midstar sneakers. Your satisfaction is our priority, and we stand behind the quality of our authentic products.

Return Eligibility

To be eligible for a return, your Golden Goose Midstar sneakers must meet the following conditions:

Item must be returned within 30 days of delivery
Sneakers must be in original, unworn condition
All original packaging, including shoe boxes, dust bags, and authenticity cards must be included
Items must be free from any signs of wear, damage, or alterations
Original receipt or proof of purchase must be provided
All tags and labels must remain attached and intact

How to Return Your Order

1Contact Us: Email us at [email protected] with your order number and reason for return.

2Receive Authorization: We'll provide you with a Return Authorization (RA) number and detailed return instructions within 24 hours.

3Package Securely: Pack your items in original packaging with all accessories and documentation included.

4Ship Back: Use the prepaid return label we provide to ship your items back to our facility.

5Processing: Once we receive your return, we'll inspect the items and process your refund within 3-5 business days.

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved refunds will be processed within 3-5 business days
Refunds will be issued to the original payment method used for purchase
Credit card refunds may take 5-10 business days to appear on your statement
PayPal refunds are typically processed within 24 hours
Bank transfer refunds may take up to 10 business days depending on your bank

Original Shipping Costs

We provide free return shipping labels for all returns within the United States. Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, damaged item, etc.).

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

Items that show signs of wear or use
Items returned after 30 days from delivery date
Items without original packaging or authenticity cards
Custom or personalized sneakers
Items purchased with special promotional discounts over 50% off

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return your original item for a refund and place a new order for your preferred item. This ensures the fastest processing and delivery of your new sneakers.

Size Exchange Priority

For size exchanges, contact us immediately at [email protected]. We'll expedite your return processing and help you secure your preferred size if still available.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will:

Provide immediate replacement or full refund
Cover all return shipping costs
Expedite processing (1-2 business days)
Offer additional compensation for inconvenience when appropriate

International Returns

For international customers, additional considerations apply:

Customer is responsible for return shipping costs unless item is defective
Items must be returned within 30 days of delivery
Customs duties and taxes paid on original order are non-refundable
Return processing may take 7-14 business days due to customs clearance

Need Help?

Our customer service team is here to assist you with any questions about returns or refunds.

Email: [email protected]

Response Time: Within 24 hours

Customer Service Hours:
Monday-Friday: 9:00 AM - 8:00 PM EST
Saturday-Sunday: 10:00 AM - 6:00 PM EST

Our Promise to You

At Golden Goose Midstar, we believe in the quality of our authentic sneakers and want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we'll work with you to make it right.